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A new preadmission program at the University of California (UC) Davis Health System is building a stronger link between hospital and physicians office and identifying issues much earlier in the process issues that might affect length of stay (LOS).
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Many health care organizations are gathering feedback from patients to determine their satisfaction with health services. Armed with this information, senior leaders and managers can establish customer-driven process improvement priorities and make more informed process redesign decisions.
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Do all staff at your organization know what constitutes a critical test result? If not, this could cause you problems during your next survey.
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This is the second article in a two-part series on preventing employees from harming patients intentionally. This month, well give step-by-step instructions to prevent problem employees from being hired and tips to encourage staff to report concerns.
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To do your own comparative analysis to prepare for Joint Commission surveys, youll need to obtain risk-adjusted Medpar data, says Patti Muller Smith, RN, EdD, a consultant for Shawnee, OK-based Administrative Consulting Services.
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Since surveyors from the Joint Commission on Accreditation of Healthcare Organizations will come to your organization armed with detailed information on how you compare to other facilities, why not be proactive and do your own comparative analysis?
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Are you worried about your organizations ability to pass muster with the Shared Visions New Pathways survey process from the Joint Commission on Accreditation of Healthcare Organizations? If so, its the moment of truth.
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Making sure your patient satisfaction program is top-notch takes more than just sending out surveys, according to winners of a national patient satisfaction improvement award offered by Press Ganey Associates in South Bend, IN.
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Last year, quality managers who were expecting major changes from the Joint Commission on Accreditation of Healthcare Organizations 2004 National Patient Safety Goals got a bit of a surprise: The goals were largely the same as the previous years. This time, however, that wont be the case.
