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A 54-year-old man presented to the emergency department (ED) with chest pain, and the emergency physician performed an initial evaluation, including an electrocardiogram and cardiac markers, but they didnt reveal a diagnosis.
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If a devastating medical error occurred at your organization, would all the involved parties feel free to discuss the circumstances candidly and openly? Too often, the answer is no, and with good reason, says Jeffrey Driver, chief risk officer and director of the risk management department at Stanford (CA) Hospital & Clinics and presi-dent of the American Society for Healthcare Risk Management.
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If an obviously upset patient told a nurse that
he thought he remembered his surgery taking place, would appropriate steps be taken, or would the patients complaint be dismissed or ignored?
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During the 1980s, U.S. manufacturers began to study why the quality of Japanese products was much better than for those made in the United States.
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Do you want to improve both core measure results and the consistency of patient care at your hospital? Your No. 1 goal should be to find ways to make it easier for caregivers to make the correct choices, says Steve Osborn, CPHQ, vice president of clinical quality and patient safety at Saint Vincent Health Center in Erie, PA.
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There is abundant evidence that preventing deadly health care-associated infections is a top priority for the Joint Commission on Accreditation of Healthcare Organizations.
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Are you lobbying for your organization to make a capital investment in information technology systems? A new report from the Washington, DC-based Institute of Medicine (IOM) may give you added ammunition.
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While an elderly man on warfarin was waiting to get blood drawn at his physicians office, he was handed some educational materials about the drug. The packet included warnings that the shape of the pill may change based on the manufacturer of the drug, but the color will never change, says Kim Shields, RN, clinical systems safety officer and team leader for the Virtual Anticoagulation Project at Abington (PA) Memorial Hospital.
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Imagine hearing this as part of a competitors advertising campaign: At your hospital, fewer pneumonia patients receive antibiotics within recommended time frames. And your facility boasts the highest inpatient mortality rate for heart attacks.