Hospital Access Management 2000 Index

Admissions/registration

Take a look at a policy in black and white, FEB:22

Providence patients preregister in cyberspace, JUN:70

AM seeks benchmarks to improve preregistration, JUN:72

Access managers share preregistration practice, JUL:80

Ease of access is focus of ScrippsHealth project, JUL:83

Improving receivables is hospital’s goal, AUG:89

Internet program speeds eligibility check, OCT:118

Advance Beneficiary Notice (ABN)

AM designs ABN form to meet HCFA standards, APR:45

Inservice informs staff of Medicare/Medicaid ABNs, APR:47

Ambulatory payment classifications (APCs)

To survive PPS: Get it right the first time, JAN:10

Shore up access defenses to survive advent of PPS, MAY:53

Final rule on APCs called mostly positive, JUN:65

APC expert answers common questions, JUN:66

Learn as you go’ is motto as APCs join health care, JUL:76

Inpatient-only list, copays are hot topics of PPS regs, JUL:79

APCs, customer service may be tricky combination, AUG:94

APC honest mistakes’ won’t be criminalized, AUG:95

APC solutions? Please call, OCT:117

Balanced Budget Act/Balanced Budget Refinement Act

Clinton proposes fix for Balanced Budget Act, AUG:96

Hospitals hurting in spite of BBRA, OCT:120

Billing/reimbursement

Knowledge of denials is power, Baycare finds, MAY:57

Baycare gets a grip on payment denials, JUN:61

OIG software report looks at claims risks, JUN:72

Family care model even works in billing, SEP:100

Insurer’s Web site cures access blues, OCT:117

Call centers/customer contact centers

New call center brings service up, errors down, FEB:16

Ease of access is focus of ScrippsHealth project, JUL:83

Is it time for refinement of how we view access? AUG:85

Career enhancement

Collaborative approach will boost access career, FEB:21

Look at bigger picture for career advancement, MAR:34

Career Path’ is incentive for access advancement, APR:41

Want to change jobs? Here’s an on-line idea, AUG:92

Are you ready to move? Opportunities abound, NOV:Sup

COBRA/EMTALA issues

Stricter EMTALA readings prompt policy changes for patient co-payments, JAN:1

New copay procedure sparks education blitz,’ JAN:4

Be ready to sound alarm in handling transfer cases, MAR:32

Rules have off-campus’ EMTALA application, AUG:96

Collections

ScrippsHealth’s 2000 goal: Move patient collections to the point of service, MAR:25

Point-of-service push promotes collaboration, MAR:27

Improving receivables is hospital’s goal, AUG:89

Compliance issues

Access manager pens compliance encyclopedia,’ JAN:7

Whistle-blower provision is called unconstitutional, JAN:11

False claims cases settled, FEB:24

Don’t reinvent the wheel: Ask your vendor for help, MAR:33

HCFA to investigate same-day readmissions, APR:38

AM designs ABN form to meet HCFA standards, APR:45

Inservice informs staff of Medicare/Medicaid ABNs, APR:47

Same-day readmission probe affects access, MAY:54

Clinical expertise up front makes access role easier, DEC:133

Confidentiality issues

Privacy standard will increase regulatory chores, JAN:8

Accessibility vs. privacy: Health care battle heats up, MAY:49

A privacy group reacts to the code, AUG:93

Fingerprint scan touted as best security solution, DEC:142

Consultants

Don’t fear consultants — just educate them first, FEB:13

Avoid assumptions when consultant-hunting, FEB:15

Customer service

Daily doses for success: Reminders for managers, JUN:68

APCs, customer service may be tricky combination, AUG:94

Family-centered care, access called natural fit, SEP:97

Ambassadors push family-centered care, SEP:101

How does your hospital rate? These tenets will tell, SEP:101

Patients go out of their way for treatment at St. Joe’s, OCT:108

Newly built hospital more like a hotel,’ NOV:126

Discharge

On-line booking smoothes discharge, OCT:112

Health Insurance Portability and Accountability Act (HIPAA)

Accessibility vs. privacy: Health care battle heats up, MAY:49

Here’s your checklist for HIPAA compliance, MAY:51

HIPAA transaction standards released, OCT:119

HIPAA costs could quadruple Y2K bill, NOV:131

Fingerprint scan touted as best security solution, DEC:142

Internet

New Web site is available for hospital information, FEB:24

If you build the Web site, don’t assume they’ll come, MAR:2000

Cruising the Internet from the hospital bed, MAY:58

Providence patients preregister in cyberspace, JUN:70

Want to change jobs? Here’s an on-line idea, AUG:92

Internet groups rally to protect patient privacy, AUG:92

Insurer’s Web site cures access blues, OCT:117

Internet program speeds eligibility check, OCT:118

Joint Commission

Get the latest scoop on Joint Commission survey, FEB:22

Managed care

Beyond managed care, access even more crucial, SEP:104

Silent PPOs could pose significant problems, SEP:106

Medicare/Medicaid

Access managers blast Medicare appeal form, JUN:64

HCFA proposes new Part B rules, SEP:107

Medicare Secondary Payer (MSP) issues

Should nursing homes pay the hospital bill? APR:48

Is an MSP form required with no patient present? JUL:73

Here’s one response from an intermediary, JUL:75

Hospital gets a grip on MSPQ process, OCT:116

HCFA revises rules for MSP, DEC:144

Nursing in access

Hospital leads trend of nursing in access, OCT:111

Clinical expertise up front makes access role easier, DEC:133

Patient-focused care

Can it be true? Patient-focused care and savings, APR:37

Designing jobs correctly is key to decentralization, APR:39

Policy and procedure

Take a look at a policy in black and white, FEB:22

Re-engineering

Ease of access is focus of ScrippsHealth project, JUL:83

Is it time for refinement of how we view access? AUG:85

Scripps project goal: Access on customer terms, AUG:87

Putting access together again, NOV:128

Same-day readmissions

HCFA to investigate same-day readmissions, APR:38

Same-day readmission probe affects access, MAY:54

Scheduling

Planning by key players crucial to scheduling, MAR:30

Multiple benefits gained with enterprise scheduling, OCT:114

Staffing/recruitment issues

Retain your staff in a world where other jobs pay more, NOV:121

Access job fair brings fast results, NOV:124

Management’s got a brand-new bag, NOV:125

Technology

Bulky, costly forms get the boot at Asante, FEB:18

Electronic forms system replaces blue-card method, NOV:129

Phone interpreters save money, protect privacy, DEC:140

New cards are keys to clean records, DEC:141

Training and education

Access manager pens compliance encyclopedia,’ JAN:7

Boot camp’ for access runs the gamut of skills, MAR:28

Career Path’ is incentive for access advancement, APR:41

For best training results, seek common ground, JUN:67

System’s ACE program helps existing employees, SEP:102

Cross-training, audits are this AM’s concern, SEP:106

5-day access training promotes consistency, DEC:137