Hospital Access Management Medical Newsletter

Not All Revenue Cycle Employees Want a Job That Is Patient-Facing

Sometimes, unhappy registrars find a better fit outside patient access.

Put Entry-Level Patient Access Staff on Leadership Track

Years ago in patient access, a growth plan was rarely discussed with frontline team members. Patient access operates with a completely different mindset today.

Some Departments See Safety Benefits in Biometrics; Others Press Pause

Flashy technology might be helpful to registrars, but some departments are experiencing problems. Others who have been using biometrics are considering abandoning the solution entirely.

Same-Day Appointments Carry Value, But Auths Are Obstacle

Same-day appointments have become critical for hospitals trying to keep patients within their health system. This offering carries huge implications for patient satisfaction — and revenue.

Incorrect Orders, Missing Auths Hinder Same-Day Scheduling

A Tennessee-based preservice manager explains how her facility overcomes obstacles to scheduling same-day appointments.

‘The Patient Experience’ Includes Registration; Accurate Metrics Needed

Patient satisfaction surveys probably include at least a few questions about registration. The problem is patients really do not make a distinction between registration and the clinical service for which they have arrived.

Denial Prevention Tactics Are Front End-Focused

Revenue cycle departments spend lots of time and money appealing denied claims. However, some hospitals are diverting resources to the front end instead.