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What's the toughest challenge if you want to get serious about emergency department point-of-service (POS) collections? "Changing behavior with the staff as well as the patients," says Denise Helm, director of patient access at St. Rose Dominican Hospital in Las Vegas. "Both prefer the 'bill me later' approach."
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The number of self-pay accounts is increasing significantly in many patient access departments due to rising unemployment and other factors.
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Anna Dapelo-Garcia, director of patient admitting services at Stanford (CA) Hospital & Clinics, says that since staff have become involved in setting specific goals, she has noticed "an increase in their engagement. They are excited and proud to be part of their unit, department, and organization."
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Recognizing that low health literacy has a dramatic effect on patient outcomes and the cost of care, the AmeriHealth Mercy Family of Companies has launched a program to make sure its members understand their treatment plans.
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Hands-on health care training can empower parents to take care of common childhood ailments at home and save Medicaid millions of dollars annually, a study by UCLA/Johnson & Johnson Health Care Institute has concluded.
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Safety training should never be skimped on, but that doesn't have to mean spending a fortune on consultants or travel.
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With persistent outbreaks but milder than expected disease severity, the novel H1N1 posed a unique dilemma for health care providers. They first needed to assuage fear, then to prevent against complacency. They needed to monitor employee illnesses and provide adequate precautions, yet encountered varying guidance.
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Co-workers "are the most influential source for building health and wellness knowledge and changing perceptions," according to Patti Clavier, BSN, RN, COHN-S, senior project manager of Santa Clara, CA-based Intel Corp.'s Global Health for Life Wellness Program.
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Obese workers with type 2 diabetes report less productivity on the job than their normal-weight co-workers, according to a new study of 7,338 working adults.
