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The patient standing in front of you, or on the receiving end of a phone call from an access staff member, may be confronted with a balance that he or she cannot possibly pay. What happens next?
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If you want to know if computer kiosks deliver results when they are used to register patients, the answer depends on what results you're looking for.
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Emergency department (ED) collections are notoriously difficult and often slip through the cracks, due to numerous challenges. However, some patient access departments have found a way to overcome those difficulties and give patients financial counseling in the ED.
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If there's anything to be learned from the Recovery Audit Contractors (RAC) demonstration project, it's that your hospital could take a significant financial hit.
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In the 2010 OPPS proposed rule, the Centers for Medicare & Medicaid Services (CMS) raises a number of issues, offers clarification, and makes some proposals regarding physician supervision issues. One such issue discussed in the proposed rule has to do with what "immediately available" means.
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It's going to hurt at first. Financially, from both the cost side and the revenue side. The investment is huge. And it's a lot of work a lot of starts and stops, says Gray Ellrodt, MD.
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Recent literature highlighting the high number of hospital readmissions has brought the issue front and center. Coordinated care, an integral indicator of quality, means managing patients, especially those at high risk for rehospitalization, in the hospital and beyond.
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Hearing "The Joint Commission is here" doesn't have to send staff into shock. And it shouldn't mean last-minute scrambling to get ready.
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