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If you want to improve your patient satisfaction ratings, dont start by looking at how happy your patients are. Start by looking at satisfaction levels among your staff.
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Whether as employees of a covered health care entity or independent business associates, case managers must ensure that they are in compliance with the privacy requirements of the Health Insurance Portability and Accountability Act (HIPAA).
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The Commission for Case Manager Certification (CCMC) in Rolling Meadows, IL, is revising its Code of Professional Conduct for case managers and is seeking feedback on the draft revision from professionals in the case management field, including certified and noncertified individuals.
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As Mindy Owen, RN, CRN, CCM, travels around the country for the Commission for Case Manager Certification (CCMC), shes always surprised to find how few case managers are familiar with the standards of practice under which they operate.
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There is much to rejoice about in the final rule of the Emergency Medical Treatment and Active Labor Act (EMTALA), with many of the most vexing parts of the law either clarified or eliminated altogether, but there still is plenty to keep you busy.
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These highlights of the final Emergency Medical Treatment and Labor Act (EMTALA) rule were summarized by the Centers for Medicare & Medicaid Services (CMS).
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As the federal government, private payers, and accrediting agencies crack down on overutilization, underutilization, fraud, and abuse, hospital case managers need to keep an even closer eye on what is going on in their hospitals, experts say.
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If case managers see a problem in their hospital, they have a responsibility to report it, asserts Alice Gosfield, JD, of Alice G. Gosfield and Associates, a Philadelphia law firm.
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Case managers can provide vital assistance during a disaster, Toni Cesta, PhD, RN, FAAN, knows from first hand experience.
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The leadership standards of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) require that hospitals provide one level of care for all patients.
