Articles Tagged With: patient
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Are clinicians rude to registrars? Morale, patient satisfaction at stake
A registrar is finishing up entering an emergency department patient’s demographic information. Suddenly, a clinician enters the room, closes out the registration screen without saying a word to the registrar, and begins talking to the patient as though the registrar isn’t present.
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Create ‘culture of privacy’ in patient access areas
To prevent potential violations of the Health Insurance Portability and Accountability Act, “we need to, first, cultivate a culture of privacy within the patient access staff,” says Julie Johnson, CHAM, FHAM, director of patient access and Health Information Management and HIPAA privacy officer at Mount Graham Regional Medical Center in Safford, AZ.
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Providers have ‘one-stop shopping’ for transfers
San Francisco-based UCSF Medical Center recently implemented an Integrated Transfer Center. Patient access and clinical units work together to clinically and financially clear transfer patients.
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Keep your patients satisfied, despite unexpected delays in registration
Patient volume increases suddenly, clinical areas are running behind, or the registration area is unexpectedly understaffed. -
Dramatically reduce complaints about access: Revamp your department’s approach
Patients who had prothrombin time/international normalized ratio labs drawn frequently at Thomas Jefferson University Hospital in Philadelphia often complained about having to wait when they came so often for the same lab services.
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Spotlight on ‘the patient experience’ in access: Registration sets the tone
When patient access leaders at Charlotte, NC-based Carolinas HealthCare System created a new customer service training class, they decided to call it “First Face, Last Face.”
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HAM spotlights patient satisfaction
This month’s Hospital Access Management is a special issue on “the patient experience” and the important role of patient access. Our cover story reports on best practices to boost patient satisfaction in registration areas.
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ACO teams with post-acute providers for improved care coordination
As part of its efforts to provide better coordinated care to Medicare beneficiaries at a lower cost, the Michigan Pioneer Accountable Care Organization at Detroit Medical Center has partnered with post-acute providers and works with them face to face to coordinate care and ensure that patients get what they need in a timely manner.
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Talk to each other to improve patient care, reduce readmissions
When hospital staff start examining the reasons patients are being readmitted, the famous line from the movie Cool Hand Luke may come to mind: “What we’ve got here is failure to communicate.”
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Trends in Hospice: Palliative Care Growth
This story covers the recent growth of palliative care programs in the hospice industry.