HAM spotlights patient satisfaction

HAM spotlights patient satisfaction

This month’s Hospital Access Management is a special issue on “the patient experience” and the important role of patient access. Our cover story reports on best practices to boost patient satisfaction in registration areas. Inside, we cover how to survey patients about their registration experience, what self-registration kiosks can and can’t do for patients, successful ways to manage patient complaints, and how to keep patients happy — even with registration delays. We hope you enjoy this special issue!