Articles Tagged With: communication
-
Wearing Clear Masks Could Boost Patients’ Trust Levels
Patients are more likely to trust surgeons wearing a clear mask rather than one obscuring the mouth, according to new research.
-
Tips to Improve Relationships with Patients Over the Phone
Phone communications jumped in importance over the past year of the pandemic, but there are tactics case managers can use to improve their technique and build rapport with patients or clients over the phone. One tip is to listen for audible clues about the person’s mood and energy level.
-
Tips for Coaching Patients to Talk with Doctors
Many patients find it challenging to speak with their physicians and ask questions. Case managers can serve as a go-between for patients and as an interpreter, teaching patients how to make the most of these doctor-patient encounters. -
The Balancing Act: Patient Satisfaction and the Hospital Bottom Line
In some ways, it seems that it is nearly impossible to please both the hospital administration and the patients and their families, especially in times of crisis. However, the case manager is in a unique position to bring both along — assuming they have the right tools to do so. Without the help of a wise and invested hospital case manager, the chances of a positive experience for the patient are lower, and hospital spending is more likely to be higher.
-
Closed Claims Study Shows Pain Management Risks as COVID-19 Contributes
An analysis of closed medical malpractice claims related to pain management identifies common areas of risk and reveals the COVID-19 pandemic has created new possibilities for liability. A top contributing factor in 90% of all closed claims was insufficient consent between the physician and the patient or family.
-
Be Serious About Promoting Successes
Quality improvement professionals put a great deal of work in improving quality of care and patient safety, with projects both grand in scale and small but significant. But once an organization achieves success, how do leaders make sure the right people know about it?
-
Keeping It Together: Hospital Consolidation
Whether for financial reasons, to improve integration of care, decrease duplication of clinical services, or to mitigate the financial effect of COVID-19, more hospitals are choosing to consolidate into larger systems. What can hospital case managers do to prepare for this, and how can they handle the transition with grace?
-
Palliative Care Encounters Ethical Conflicts: Consistent Communication Is Key
Palliative care specialists encounter a wide range of ethical challenges in their day-to-day practice, such as navigating institutional policies, interprofessional conflicts, and resource allocation.
-
Ethics Consultants Want More Training for First Jobs
Clinical bioethics training programs serve a wide variety of individuals, some with clinical backgrounds, others with PhDs. Most graduates indicated that their basic training in ethics was adequate. Still, many wanted more training in quality improvement skills, including some exposure to quality improvement methodology. They also wanted to learn how to negotiate for resources and how to communicate with hospital leadership.
-
Better Patient Experience Mitigates Malpractice Risk
Any ED would benefit from teaching emergency physicians to be more aware of how patients perceive them. Engaging in role-playing exercises are helpful. Record the exercises so they can be critiqued.