Articles Tagged With: communication
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Palliative Care and Ethical Considerations in the COVID-19 ICU
The COVID-19 pandemic has created an ICU environment different from what we have ever seen in our lifetimes that has deep palliative care and ethical repercussions.
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Delays After Triage Can Bolster ED Negligence Claims
The exact amount of time patients waited after arriving at the emergency department becomes a central issue in many malpractice claims.
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Simple Care, Concern Refute Perception of Bias that Fuels Lawsuits
It is not hard to imagine patients suspecting racial bias if they experience a rushed exam, long delays, or poor communication in the emergency department. Race is much more likely to become an issue if a provider behaves disrespectfully toward the patient.
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The Case Manager’s Toolbox: The Essential Skills of an Effective Case Manager, Part 4
This month, we will end our discussion on case management skills, tools, and techniques with an in-depth review of the concept of communication, particularly in the role of the case management professional.
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EMS Documentation Can Complicate Defense of ED Claim
Unpacking the various reasons why emergency medical service providers could become involved in emergency department malpractice lawsuits.
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Lawsuits Allege Negligent ED Care Caused Hospitalized Patient’s Poor Outcome
When emergency department patients are admitted but not yet transferred, that is a point of weakness for facilities.
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The Case Manager’s Toolbox: The Essential Skills of an Effective Case Manager, Part 3
This month, we continue our discussion of the skills case managers need to perform at the highest level of quality. This issue includes information about additional communication issues and techniques that you can use to enhance your conversations with patients, families, and all members of the interdisciplinary care team.
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Q&A Part 1: IRBs Face Their Toughest Challenges with COVID-19
IRB leaders describe the challenges staff faced during the transition to remote working.
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The Case Manager’s Toolbox: The Essential Skills of an Effective Case Manager, Part 2
In this month’s Case Management Insider, we will continue our discussion of the essential skills RN case managers and social workers need. Last time, we discussed the case management process and the tools and techniques needed to be effective in assessing, planning, and managing patient care, utilization management, and discharge planning.
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Learn More About How the PEARLS and Ladder Communication Game Works
Healthcare professionals developed a game that can teach people how to improve their communication and interactions with colleagues and patients. Specifically, the game helps people learn the best ways to respond during a difficult conversation.