Say thank you after a crisis
January 1, 2013 less than 1 minute read
Say thank you after a crisis
Here are some ways that patient access managers showed registrars their appreciation after Hurricane Sandy:
• Shelley Edwards hand-wrote thank you notes to every person who came in during the storm. Edwards thanked them for coming in and also gave each of those staff members a card to exchange for $5 at the gift shop or a free meal in the cafeteria.
• Some staff tried to make it in and were stopped by road closures, so Edwards called each one to be sure they arrived home safely.
• Patient access leaders at Robert Wood Johnson University Hospital in New Brunswick, NJ, provided staff with a homemade breakfast one morning and a pizza party another day.
“A member of the management team acted as ‘house mother’ and made breakfast to order,” says Kathy B. MacGillivray, MHA, director of access management services. “Staff was absolutely appreciative, as many staffers themselves were still without power at home. So a hot meal was a special treat.”
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