Project helps staff cope with redesign
Plan focuses on the human side’
Instead of spending all of its time on fiscal and organizational problems, the redesign team at Bryn Mawr Rehab in Malvern, PA, developed programs to help employees cope with anxiety caused by the changes.
"We realized halfway into the 12-month planning process that we need to focus on the human side," says Jan Bergen, vice president of administration.
Once the administration realized the sense of loss staff were feeling about the changes in their professional lives, it set up a series of luncheon forums facilitated by the psychological staff. For instance, one session dealt with how to mourn the loss of relationships with people you work with on a daily basis.
Here are some of the other programs that helped staff cope:
• a series on stress reduction techniques;
• activities to help families where both adults work, such as tips and recipes for quick, healthy meals;
• massage options, such as a 15-minute chair massage available for purchase;
• physical exercise programs;
• celebrations of success.
Just before the new structure took place, the hospital hosted a party to celebrate what had worked so well in the past.
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