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<p> Updates regarding last month's issue. Also, please see the issue's PDF for more information.</p>

Clarification

July 1, 2015

In our June 2015 cover story, we reported point-of-service collections at Winston-Salem, NC-based Novant Health.

We should have written that collections increased 19%, which was an additional $3.6 million, in 2014. The number of payment plans increased by 27%, which was an additional $2.8 million in revenue, in 2014 when compared to the previous year.

Issue Date: July 1, 2015

Want satisfaction scores to soar? Simple solutions give big results.
Make Registering Patients a Painless Process
Easy satisfier: Tell patients who you are and know their names
Seamless registration process at bedside is what patients want in the emergency department
Long waits equal complaints, but reg times aren’t to blame
Are other hospital departments exasperated with access? Make them feel like valued customers
Meet office staff face-to-face: Patient satisfaction is the goal
Obamacare premiums higher in counties without PPOs

Financial Disclosure: None of the authors or planners for this educational activity have relevant financial relationships to disclose with ineligible companies whose primary business is producing, marketing, selling, reselling, or distributing healthcare products used by or on patients

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