Fancy charts not needed to ensure positive survey
March 1, 2002 2 minutes read
Fancy charts not needed to ensure positive survey
The best way to present your organization during an accreditation survey is to "take control" within the first 30 minutes by telling the surveyors you want to tell them about a specific aspect of your facility.
"Surveyors have no secret list of what they really want to hear, but they do want you to convince them that you know your patients, you know what they need, and you have looked for ways to improve care," says Ann Kobs, president and CEO of Type 1 Solutions, a Cape Coral, FL-based consulting firm.
When you are presenting the quality portion of your story, don’t use the quality staff person, Kobs suggests. "One of the basic principles of quality improvement is that everyone participates, especially those closest to the customer," she says. For this reason, Kobs recommends that a physician or a staff person who is not in nursing but represents a discipline that collaborates in improving care present the quality improvement program.
Don’t get caught up in preparation of elaborate charts, storyboards, multimedia presentations, or other presentation paraphernalia, she advises. "You do need to show that you use statistical tools to analyze data, but other than that, it is best for staff members to just tell their story," she says. "If all staff members are articulate and telling the same story, that is adequate," she adds.
Also, make sure the focus on quality improvement doesn’t stop with the administrative presentation, Kobs recommends. "As the surveyors go through the organization, it is good to hear that concern about quality doesn’t stop in administration," she says.
Source
For more information about preparing for accreditation surveys, contact: Ann Kobs, President and CEO, Type 1 Solutions, 166 S.E. 18th Terrace, Suite A, Cape Coral, FL 33990. Telephone: 87SENTINIL. E-mail: [email protected].
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