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The patients who come into hospitals are often very ill and not in the best state. But give them a chance to help improve care, and if they are able, they are almost always willing.
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It's doubtful that anyone goes into the Baldrige process looking for a site visit the first year.
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You join a collaborative because you want access to data and ideas. Together you might find something out that individually you could not. That's the theory. And it works.
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The rapid growth of image-guided surgery has revolutionized procedures and reduced recovery time for patients, but it has increased risks of radiation exposure to the operating room staff.
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When most people talk about asking patients about their care, they think of it in terms of a post-visit satisfaction survey.
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It is too soon to tell how the Affordable Care Act (ACA) is affecting the number of self-pay patients seen by patient access areas.
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Patient access employees can expect to hear this question often from patients, as a result of the switch to ICD-10.
