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JCAHO surveyors covered far more ground during a five-day unannounced survey at North Shore-Long Island Jewish Medical Center in New Hyde Park, NY, than accreditation inspectors had done in previous years, reports Kerri Anne Scanlon, RN, MSN, ANP, associate executive director of quality management.
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A new public policy report from the Joint Commission argues that the nations medical liability crisis puts patients at risk by discouraging reporting of adverse events and undermines learning opportunities for safety improvements.
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A near miss is an event that signals a weakness in the delivery of health care services. If the weakness is not identified and remedied, there could be significant consequences in the future.
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A new web site launched by the Centers for Medicare & Medicaid Services (CMS) and the Hospital Quality Alliance allows you to compare 4200 hospitals across the country, even by individual departments within hospitals.
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A method for keying ancillary department schedules enables patients at Swedish Covenant Hospital in Chicago to go directly to the point of service and have any missing pieces of the registration process completed there — unless there’s something unusual that needs to be taken care of in registration.
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Considering the ramifications of consumer-directed health care offers yet another opportunity to broaden the definition of access services.
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A series of MediKiosks designed by Maitland, FL-based Galvanon Inc. have cut patient check-in time at the Baylor Sammons Breast Imaging Center in Dallas from seven or eight minutes down to three, while winning broad approval from patients.
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Approximately 92% of hospitals surveyed for a recent report by the consulting firm PricewaterhouseCoopers said at least part of their bad debt could be classified as charity care.
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In much the way 401k investment plans forever changed retirement benefits and led to the realignment of the financial industry in the 1980s, a concept called "consumer-directed health care" appears poised to transform the way health care is delivered.
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Think “hotel,” rather than “hospital,” when it comes to taking care of your patients.
