Some hospitals are putting more focus on the cost of employee injuries.
Patient access needs good processes for computer downtime to avoid incorrect data, claims denials, and protracted recovery periods.
By cross-training registrars, patient access departments can supplement staffing as needed while staying budget-neutral. Patient access leaders report decreased call volumes, better patient satisfaction, and improved morale.
Collection is "more than just asking."
The total amount of patients' out-of-pocket responsibility is about $140 million annually at Cincinnati (OH) Children's Hospital Medical Center, but less than half of this amount is collected upfront.
