In the recent Office of Inspector General (OIG) opinion regarding co-management, the OIG noted that the arrangement was not protected by any Anti-Kickback Statute safe harbor because the aggregate payment to the group was not set in advance, explains Janice Anderson, JD, shareholder with the law firm of Polsinelli Shughar in Chicago.
Successful collectors agree that requests for money should be respectful and matter-of-fact.
There is still a significant amount of untapped revenue with upfront collections, say patient access leaders. By putting information on the patient's responsibility in the hands of registrars, Danbury Hospital now collects 95% of revenue due at the time of service, up from 50% in 2006.
After implementing incentives in 2013, OSF Healthcare collected more than $30,000 in copays, up from $2900 in 2012.
