-
Employees often feel uneasy about the confidentiality of information maintained by employee health, notes Marilyn Piek, RN, MSN, COHN-S, CCM, RMHC.
-
A Six Sigma project at Wake Forest University Baptist Medical Center in Winston-Salem, NC, has significantly quickened the identification of patients who initially are listed as self-pay but found to have insurance after being admitted.
-
While it's more typical for Six Sigma projects to have participants in one, or maybe two, departments, a recent patient financial services initiative included staff from four.
-
A customized on-line training program for patient access employees at Arlington-based Texas Health Resources (THR) is improving performance, helping to ensure compliance with policies and procedures, and enhancing proficiency across the 13-hospital system.
-
Caregivers at Hamot Medical Center in Erie, PA, are using a video interpreting program that allows deaf patients "to be treated as quickly as anyone else".
-
A report offering guidelines to help health care organizations ensure effective, patient-centered communications with patients of diverse backgrounds has been released by the American Medical Association (AMA) Ethical Force Program.
-
Among the major changes cited by the JCAHO in its recently announced 2007 National Patient Safety Goals is the extension of a requirement that accredited organizations define and communicate the means by which patients and their families can report safety concerns.
-
While the majority of health care facilities continue to essentially be in compliance with HIPAA privacy and security regulations, the number that consider themselves more than 85% compliant with the privacy regulation has dropped in the last year.
-
After Texas Health Resources (THR) was formed in 1997 from the merger of Fort Worth-based Harris Methodist Health System and Dallas-based Presbyterian Healthcare Resources, a series of councils was created to help foster "systemness."
-
Patient access staff at the University of Pennsylvania Medical Center-Presbyterian in Philadelphia scheduled a New Year's Eve party at the end of June as a way of celebrating their achievements during the just-ended fiscal year.
