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When the patient access department at the University of Pennsylvania Medical Center-Presbyterian in Philadelphia has its monthly staff meeting these days, theres an added attraction. After the insurance updates, schedule changes, and other pertinent matters are handled, attendees are asked to participate in an interactive customer service initiative.
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About 18 not-for-profit hospitals in 15 states have been hit with class-action lawsuits filed in federal courts challenging their tax-exempt status as charity institutions.
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When Peggy ONeill, admitting director for St. Helena Hospital in Deer Park, CA, began tackling the improvements involved in a major restructuring of the admitting department, she looked first at the bottom line.
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Making sure your patient satisfaction program is top-notch takes more than just sending out surveys, according to winners of a national patient satisfaction improvement award offered by Press Ganey Associates in South Bend, IN.
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Kids not only say the darndest things, as television personality Art Linkletter says, but they also ask some tough, specific questions when facing a day of same-day surgery.
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One same-day surgery program offers a cruise. Another program offers one-on-one tours and talks. Although the approach is different, the goal is the same: Prepare children for their same-day surgery experience by explaining the unknown and making the whole experience less scary.
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A security consulting firm that is providing security risk assessment and compliance review services for small health care related businesses says one way to increase incentives for physicians to come into compliance with HIPAA requirements would be for malpractice insurers to offer reduced premiums to those who have done a risk assessment and are moving forward on implementation.
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The latest survey of 631 providers, payers, companies, and clearinghouses by the Healthcare Information and Management Systems Society (HIMSS) indicates that as of mid-January, only half had completed testing for the Transaction and Code Standards (TCS), which standardized what information must be contained in electronic claims and how it should be transmitted.
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Question: How much do we need to worry about the liability risk of patients committing suicide, as long were not treating them for a psychiatric problem? Cant we argue that we had no duty to detect their suicidal tendencies when treating them for something completely unrelated?
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Fetal heart monitoring does not identify babies who are diagnosed with white matter brain injury after birth, according to a new study by researchers at Johns Hopkins University in Baltimore.
