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One-on-one coaching is a new aspect of call center training that is as important as the usual focus on customer service skills and keeping the calls flowing in a timely manner, says Katherine Dean, SPHR, a partner in Banks & Dean, an international professional services firm based in Toronto.
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With reports touting the financial and customer service benefits of call centers, its no wonder that more hospitals often under the aegis of their access departments are looking either to establish a call center or to expand the capabilities of an existing one.
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Legal barriers posed by certain fraud and abuse, antitrust, federal income tax, intellectual property, malpractice, and state licensing laws hinder providers adoption of health information technology, the Government Accountability Office concluded in a recent report.
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A recent posting on the web site medlaw.com warns hospitals to assess their vulnerability to acts of terrorism and suggests some precautionary measures.
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A telecommuting project in the pre-services department at Carolinas HealthCare System in Charlotte, NC, is reducing the amount of work time lost to bad weather and delighting employees who find themselves well suited to working at home.
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Several leading medical and science journals fail to enforce their own policies for disclosing financial conflicts of interest among contributing authors, according to a study released July 12 by the nonprofit Center for Science in the Public Interest (CSPI).
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The very idea of deciding when to waive parental permission or allow investigators to inquire into a teenagers sexual history and drug use may make some IRBs a little nervous. But experts in socio-behavioral research involving adolescents say such situations are common and typically involve less than normal risk.
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Efforts to improve clinical trial participation among medically underserved populations often overlook one group in particular, say some cancer researchers in California.
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Genetic therapies are rapidly moving from the laboratory into the clinical setting, with more investigators testing experimental gene delivery systems and therapies designed to fundamentally alter our bodies to prevent or treat disease.
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