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If you don't measure quality accurately, your organization could face dire consequences ranging from financial problems to plummeting patient satisfaction scores.
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Lack of consensus on how to measure hand hygiene compliance has made this a daunting challenge for quality professionals. To address this, the Joint Commission has partnered with infection control organizations to identify how to measure compliance with hand hygiene guidelines.
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More than a decade of research in aviation has shown how critical effective teamwork is to flight safety. Both the armed services and commercial aviation organizations have standardized training systems in place for teamwork.
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Having made infection control and patient safety top priorities in recent years, the Joint Commission on Accreditation of Healthcare Organizations is now taking on the thorny issue of flu vaccinations for health care workers in a new standard that becomes effective next year.
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Following is a summary of the major job processes of the patient flow representative job at Forsyth Medical Center in Winston-Salem, NC.
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The right combination of people, process, and technology is particularly crucial when it comes to managing collections and charity care procedures.
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While 80% of hospitals frequently treat patients with limited English proficiency (LEP), only 3% receive reimbursement for providing translation and interpretation services.
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At Forsyth Medical Center in Winston-Salem, NC, patient flow representatives begin working to positively impact a patient's experience the moment he or she enters the emergency department (ED), says Kirsten Royster, MPA, director of patient access.
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In the precarious world of checking information for patients who have been to their facility before, hospitals often juggle two important considerations: data integrity and customer relations.
