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It is often difficult to justify additional FTEs in patient access areas, because leaders lack the ability to measure staffing needs.
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In several states, most of the people enrolling through new online insurance marketplaces are signing on to Medicaid.
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Patient access leaders at University of Kentucky Healthcare in Lexington reduced the phone call abandonment rate from 13% to under 4%.
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The patient access areas at The University of Tennessee Medical Center in Knoxville reached a goal to have all physician orders complete and available at the time the patient presents for services.
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If a patient continually encounters different processes throughout your organization for scheduling, registration and check-in, he or she is very likely to become frustrated.
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Patient access leaders are finding the need to overhaul their existing career ladders.
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Camels may play an important role as an intermediate or bridge host for Middle East Respiratory Syndrome (MERS) coronavirus.
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While a number of mild cases are likely going unrecognized the bottom of the iceberg if you will the serious MERS infections that are being detected are striking people with underlying medical conditions and killing more than half of them.