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At University of Pittsburgh Medical Centers Physician Division, every interaction with the patient is designated as an opportunity to collect an outstanding balance, says Karen Shaffer-Platt, vice president of the revenue cycle.
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The deadline for states to decide on the route to take for their health insurance marketplace has come and gone without any last-minute decisions, says the National Association of Healthcare Access Management (NAHAM), quoting a story in Kaiser Health News.
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Do your registrars use their own judgment to determine patients race and ethnicity because theyre too embarrassed to ask the person standing in front of them?
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When the health insurance marketplaces open next year, it will mean that plans will be available to everyone regardless of state of residence, pre-existing condition, or potential risk to the insurance company, according to the National Association of Healthcare Access Management (NAHAM), quoting an article in Politico.
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Your tireless efforts and novel approaches might have dramatically increased revenue and satisfaction at your organization. However, hospital leaders typically dont connect these great results to the work done by patient access, unless you tell them so.
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Health insurance exchanges (HIX) have been in the works for a number of years now. Having survived legislative, legal, and electoral challenges, the part of the Affordable Care Act healthcare reform law that mandates the exchanges remains intact.
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While some patient access representatives in the emergency department (ED) at Greater Baltimore (MD) Medical Center collected co-pays consistently, others collected almost nothing, reports Sherry Jones, ED patient access supervisor.
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Because the needs of the senior population are different from the needs of younger patients, hospitals should make changes to create an emergency department geared to the needs of seniors, says William Thomas, MD, an elder care expert who is working with Livonia, MI-based Trinity Health on geriatric issues and development of the senior emergency departments.
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The patient access department has been the facilitator of discharge calls to emergency department (ED) patients for several years, and customer service has improved dramatically as a result, reports Cynthia Norman-Bey, director of patient access services and the Private Branch Exchange Call Center at Glendale (CA) Adventist Medical Center.
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Smartphones, laptops, and tablets are everywhere. The convenience of mobile devices has made healthcare documentation, follow up, and communication simpler and faster.
