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Putting the "know" before the "why" for patient access employees was the focus at Stevens Hospital in Edmonds, WA, during implementation of its procedure for distributing the revised "Important Message From Medicare," says Evita Armijo, patient access manager.
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When it comes to the crucial arena of charge capture — making sure that providers are paid at the appropriate level for all services rendered — it's all about "the right charges and the right resource putting the charges in," says Gala Prabhu, a New York City-based senior manager for Accenture.
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A recent announcement by the Centers for Medicare & Medicaid Services (CMS) that it will no longer pay for care required because of hospital error has implications for patient access.
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Education challenges faced by the organizers of a pilot project in Nogales, AZ, aimed at emergency department (ED) "frequent flyers" involved secondary gains experienced by patients who didn't participate and the cultural phenomenon known as "yes means no."
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Cell phones replaced land-based pagers at Richland Hospital in Richland Center, WI, when the area was hit by severe storms and flooding in late August.
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How would you like to boost your patient satisfaction scores from the 30th percentile to the 96th percentile with a single new strategy in your ED? If that's not enough, how about a 44% reduction in your LWOT (left without treatment) rate and a 42-minute decrease in your average length of stay (LOS) for all patients?
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One of the new National Patient Safety Goals recently published by The Joint Commission addresses a situation emergency medicine experts say is becoming increasingly common: Patients on anticoagulation medication. Goal 3E for 2008 states: "Reduce the likelihood of patient harm associated with the use of anticoagulation therapy."
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The ED at Lutheran Medical Center (LMC) in Brooklyn, NY, has reduced its average door-to-doc time from more than two hours to 30 minutes in just 18 months, with the nearly simultaneous implementation of six major initiatives.
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New staff physicians, a reduced workload, and a team approach to department endeavors have not only improved morale in the ED at Samaritan Hospital in Troy, NY, but they also boosted patient satisfaction scores from between the 70th and 80th percentiles into the 90s.
