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News Briefs: New JCAHO process will debut in 2004; Feds offer database for record disclosures; Web site answers FAQs about HIPAA; Patient records linked as part of warning system; Hospital web sites gain in popularity.
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Outcome measurement at University of Washington Medical Center in Seattle typically is tied in some way with quality improvement office initiatives. Therefore, to improve patient education, staff recently looked at the quarterly patient satisfaction reports the medical center receives from a vendor.
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How does a hospital get a No. 1 ranking and score in the 99th percentile on the South Bend, IN-based Press Ganey Associates patient satisfaction survey? It might have something to do with taking a good situation and continually trying to improve it.
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Bedside registration in the emergency department (ED) and a new transfer center are the latest innovations helping to define the department of patient access and business operations at Philadelphias Presbyterian Medical Center.
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Its no secret that at some hospitals, relations between social workers and case managers are downright chilly if theres any relationship at all. But turf battles and resentment are not inevitable, as long as roles are clearly defined and the right case management model is in place.
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Some of the key questions facing directors of case management today are: 1) How much integration is appropriate for the department? 2) Should one person handle both clinical case management and social work responsibilities? 3) What about utilization management?
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Clinical pathways development in Singapore
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