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Even though patient access has a major impact on the hospital financially, the department often is still shortchanged. This is especially true now, with hospitals looking to cut costs anywhere they can, implementing hiring freezes, and asking departments to do more with less.
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Patient access professionals report being under intense pressure to help the hospital's bottom line.
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Vicki Lyons, patient access manager at Baptist Hospital East in Louisville, KY, says that she goes to "every extreme" not to have to terminate an employee. That means always taking the time to find out the facts, whether a complaint comes from a patient, family member, or another hospital employee.
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How would you like to reduce your staffing costs from 52% to 20% of your revenue in seven months? It is possible, based on the successes at Melville (NY) Surgery Center.
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When difficult medical terms are used in a text, the reading grade level is higher.
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Desktop sterilizer that have had no preventive maintenance and calibration, and no spore tests are being done to ensure sterility.
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Looking back into 2008, I noticed that a few things worked well, considering what a miserable year it was. However, many other things did not. I found there to be some consistency in the stuff that worked and the stuff that didn't, with the common ground being communication.
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Allowing patients the option of preregistering online is good for patient satisfaction and also frees up patient staff for those who prefer to speak with a representative.
