Hospital Management
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CQI ‘business as usual’? Not for patient safety
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JCAHO joins The Leapfrog Group as a formal partner
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New focus for surveyors: Emergency management
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Patient Satisfaction Planner: Learn to Follow the Hospitality Golden Rules
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Reader Question: Remember diplomacy in peer review process
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Study slams Joint Commission’s approach to measuring quality
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Look to other quality measures besides the Joint Commission
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Hand-held devices may be better for QI projects
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The Quality-Cost Connection: Are you supporting the silent incident victims?
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Patient Satisfaction Planner: Press, Ganey winners are best in customer care