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A resource center at Baptist Memorial Hospital-Memphis staffed by clerical assistants who handle routine faxing, copying, and telephone calls has helped free case managers to concentrate on the clinical aspects of their job.
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Planning is under way for a new ambulatory business center that will consolidate a wide range of outpatient functions at the University of Arkansas for Medical Sciences (UAMS) in Little Rock.
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That's certainly not new advice for patient access staff, but in this case it specifically refers to applications made for coverage of patients by the federal disability program.
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A report released by the Commonwealth Fund ranked hospitals in 50 U.S. states and Washington, DC, on the value of the health care they provided to children. Iowa and Vermont came in at the top; Oklahoma and Florida fared the worst.
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The American Hospital Association (AHA) honored four hospital volunteer programs with the Hospital Awards for Volunteer Excellence (HAVE).
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In addition to giving your administration a list of roles, provide specific and detailed definitions and outline the functions your department performs for those roles, says Toni Cesta, RN, PhD, FAAN, vice president, patient flow optimization for the North Shore-Long Island Jewish Health System and health care consultant and partner in Case Management Concepts LLC.
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At a time when case management departments all over the country are facing cuts in staff or just remaining stable, DCH Health System in Tuscaloosa, AL, recently added four 0.7 FTEs to the case management departments of its two largest hospitals.
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A 16-bed observation unit has increased bed capacity and improved patient flow at Ingham Regional Medical Center in Lansing, MI.
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Including patients and family members in everything from developing a plan of care to making changes in the hospital's physical appearance has paid off at MCGHealth in Augusta, GA.
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When MCGHealth was planning a new neuroscience unit at its Augusta, GA, facility, patients and family members were involved every step of the way.
