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Online Training Helps Staff Members Keep Up with Fast-paced, Changing Industry
Continuing education unites staff and helps them execute their jobs down to the smallest detail.
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Do Registrars Gossip About One Another?
Put an end to it quickly to protect morale.
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Surprise Medical Bills Add Up Fast
Patients often unfairly blame hospitals.
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How Patient Access Can Save Money and Improve Satisfaction
Revamped processes are necessary to prevent major problems when handling out-of-network coverage issues.
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Nearly All Wrong-Patient Errors Preventable
Most, and possibly all wrong-patient errors are preventable, according to a recent report from ECRI Institute PSO in Plymouth Meeting, PA.
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Survey and Checklist Help Improve Handoffs
To kick off their project to improve handoffs at South Shore Hospital in South Weymouth, MA, Lisa Nolan, RN, AD, a nurse in the surgical ICU, and ED nurse Nicole Howley, RN, BSN, began with a survey to help them find the root causes of poor handoffs.
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Nurses’ Project Improves Handoffs
A nursing initiative to improve patient handoffs began by addressing the root cause of poor transitions from the ED to the ICUs: The nurses didn’t know each other very well, and weren’t concerned with how their actions affected their counterparts on the other unit.
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Hospital Tries Reporting Project, but Few Takers
Efforts to include patients and family members in reporting safety issues don’t always work, as the staff at Dana-Farber Cancer Institute in Boston recently discovered.
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Lessons Learned from Patient Safety Hotline
The Health Care Safety Hotline project yielded lessons about how the details of a website can influence participation and the quality of information submitted, says Jeffrey Brady, MD, MPH, rear admiral in the U.S. Public Health Service, and director of AHRQ’s Center for Quality Improvement and Patient Safety.
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Include Patients, Family in Reporting Patient Safety Events
Hospital leaders are realizing that in the push to improve patient safety and quality of care, some valuable input is being overlooked. Patients and family members have not been involved in any formal way at most hospitals, and there is now reason to think that should change.