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Patients Present as Self-Pay, but Leave With Coverage
Patient access departments are helping self-pay patients in multiple ways.
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Handle Early-morning Volume Surges at Surgical Registration
Cross-training in patient access at Albany Medical Center prevents early-morning delays at surgical check-in, helps with sudden volume surges in the ED, and provides other benefits.
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ED Registrars Work to Change Perceptions
ED registrars face competing priorities. First and foremost, they have to be certain they aren’t violating Emergency Medical Treatment and Labor Act requirements.
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Novel Registrar-led Initiative Collected $674,000 in a Month
Novant Health’s patient access department was falling short of its collection goals until a task force got an enthusiastic team member involved in the initiative. This resulted in record collections of $674,000 in one month.
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‘Another Hospital Costs Less,’ or Does It? Educate Price-shopping Patients
Patient access can follow several steps to make it more likely that patients who price shop to get estimates for costs of procedures will choose their hospital.
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Fast Food or Retail Background, and a Great Attitude? Employee May Be Perfect for Patient Access
Patient access leaders are recruiting new hires from nontraditional backgrounds such as retail and food service, searching for strong customer service skills. Important attributes include having a friendly demeanor, apologizing for long waits without being told, and remaining cheerful in difficult situations.
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Collect in ED Setting Without Violating EMTALA or Angering Patients
CoxHealth increased ED point-of-service collections by 20% by asking for copays consistently. This article discusses steps that patient access departments can take to succeed and improve collections.
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Restrictive Transfusion Threshold Non-inferior to Liberal Threshold in High-risk Cardiac Surgery
In patients at moderate to high risk of complications with cardiac surgery, a transfusion threshold of hemoglobin < 7.5 g/dL showed similar outcomes to a threshold of < 9.5 g/dL.
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HHS Secretary Holds Opioid Epidemic Meeting
In response to President Donald Trump’s call to action on the opioid crisis, Health and Human Services (HHS) Acting Secretary Eric D. Hargan held a meeting on Dec. 12, 2017, with healthcare leaders to address the growing opioid epidemic.
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Targeted Temperature Management: Determining Optimal Hypothermia Duration
In unconscious survivors of out-of-hospital cardiac arrest who are admitted to the ICU, targeted temperature management at 33°C for 48 hours failed to significantly improve neurologic outcomes at six months when compared to 24 hours.