Case Management Advisor – July 1, 2020
July 1, 2020
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Case Management, Including Workers’ Comp, Has Evolved During COVID-19
Case managers have used many telehealth options during the COVID-19 crisis. These include remote physical therapy, video meetings, and monitoring patients’ chronic conditions and vital signs.
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Remote Case Management Can Prevent COVID-19 Transmission
Many nursing homes across the country were hit hard by COVID-19. Clusters of infections popped up in almost all states, often leading to serious illness and deaths. These stark facts meant case managers and other healthcare professionals needed to be careful about how and when they would facilitate patients moving to and from long-term care facilities.
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Remote Physical Therapy Can Help Workers’ Comp, Other Cases
Healthcare technology companies have improved their ability to deliver physical therapy and other services remotely. Technology that can be delivered to a patient’s phone, tablet, or laptop has enabled case managers to refer patients to physical therapy services — even as the patients remain at home for safety or transportation reasons.
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Focus on the Emotional Health of Case Managers
Nurse case managers increasingly see patients with worsening health and more chronic conditions. Dealing with critically ill patients has contributed to more symptoms of stress, anxiety, and depression among nurses and other healthcare professionals, research shows.
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Study Revealed Large Increase in Care Management Utilization
In a study of Medicare data, researchers found that transitional care management utilization increased fourfold from 2013-2018, from 298,000 in 2013 to 1.3 million in 2018.
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The ‘Parallel Pandemic’: Clinicians May Face Post-Traumatic Stress
Medical experts are expecting a second wave of mental health issues to hit healthcare workers after the novel coronavirus abates. Some are warning that a “parallel pandemic” of post-traumatic stress will beset healthcare workers who witnessed COVID-19 deaths and suffering in patients and colleagues.
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Rule No. 1: Take Care of Staff
There is no denying the fear and anxiety that frontline staff are experiencing as they race to care for COVID-19 patients. It is a part of their job, but one that puts them at risk for contracting a serious disease that is not yet well-understood. Most are acutely aware of this risk.
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