Patient-Focused Care and Satisfaction Archives – July 1, 1998
July 1, 1998
View Issues
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Cancer center focuses on treating the whole person, not just the disease
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Think through issues in satisfaction survey change
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Are they patients or customers?
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Enterprise scheduling may improve patient access
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Watch for territoriality, work to build trust
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Data, payment concerns spark system purchase
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New scheduler makes bottlenecks disappear
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Enterprisewide scheduler speeds response time