Patient-Focused Care and Satisfaction Archives – February 1, 1999

February 1, 1999

• Service recovery doesn’t mean showering unhappy patients with gifts

  Read more about Service recovery doesn’t mean showering unhappy patients with gifts - Patient-Focused Care and Satisfaction Archives – February 1, 1999

• Ten reasons to implement a service recovery program

  Read more about Ten reasons to implement a service recovery program - Patient-Focused Care and Satisfaction Archives – February 1, 1999

• ED managers can reduce legal risks of complaints

  Read more about ED managers can reduce legal risks of complaints - Patient-Focused Care and Satisfaction Archives – February 1, 1999

• Can ‘shapes’ improve staff relationships?

  Read more about Can ‘shapes’ improve staff relationships? - Patient-Focused Care and Satisfaction Archives – February 1, 1999

• New dictation system cuts report turnaround for ED

  Read more about New dictation system cuts report turnaround for ED - Patient-Focused Care and Satisfaction Archives – February 1, 1999

• Know benefits, pitfalls of satisfaction measures

  Read more about Know benefits, pitfalls of satisfaction measures - Patient-Focused Care and Satisfaction Archives – February 1, 1999

• Visual triggers promote continuity in care

  Read more about Visual triggers promote continuity in care - Patient-Focused Care and Satisfaction Archives – February 1, 1999

• Creativity catches on with ED staff

  Read more about Creativity catches on with ED staff - Patient-Focused Care and Satisfaction Archives – February 1, 1999