Patient Satisfaction and Outcomes Management Archives – November 1, 1999
November 1, 1999
View Issues
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            National board starts wheels rolling to develop standards for cancer care
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            Recommendations for Optimal Cancer Care
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            SPIKES Steps for Breaking Bad News
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            Docs promote a better way to deliver bad news
- 
            Patient satisfaction soars with happier employees
- 
            ‘Microsystem’ measures offer team approach to QI
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            Source Kit
