Patient Satisfaction and Outcomes Management Archives – October 1, 1998
October 1, 1998
View Issues
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An end to 'satisfaction' surveys? New tools ask patients to report, not rate
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CAHPS gains ground, but questions remain
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What are patients thinking when answering surveys?
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'Truth-in-scheduling' solves access problems
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Internet gets fast results for outcomes project
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Group offers support in outcomes management
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AAAHC launches quality initiatives
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Produce your own scannable forms
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Outcomes summit finds much work to be done