QI/TQM Archives – March 1, 1997
March 1, 1997
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As cost is cut to the bone, payers reward quality, patient satisfaction
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Ways to make satisfied patients work for you
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Process measures cut expenses by $4.5 million
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Employee empowerment leads to better solutions
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Take aggressive approach to eliminating waste
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Bypass beats angioplasty for quality of life, costs
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Safety needles really are safer