Healthcare Benchmarks and Quality Improvement Archives – January 1, 2004
January 1, 2004
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Control charts: Valuable quality tools if you know why, when to use
Control charts, quality tools that can help tighten the focus on process variations, increasingly are gaining acceptance among some health care quality professionals. In fact, a number of Joint Commission on Accreditation of Healthcare Organizations requirements specifically mention the use of control charts. -
System launches 3-level plan to cut ED crowding
In response to emergency department (ED) overcrowding, Baptist Memorial Health Care in Memphis, TN, is launching an educational campaign focused on area EDs. A Tennessee Hospital Association study released last December found that ED visits in the state had increased 31% over three years, or twice the national rate. -
Flexible job options help maintain quality
Unique and creative hiring practices at Bon Secours Richmond (VA) Health System not only have boosted morale and helped offset job shortages, but they also have ensured a larger pool of qualified health care professionals for quality assurance and quality improvement positions. -
Translation web site aids broad patient population
Responding to the growing cultural diversity of Missouris hospital patients, the Missouri Hospital Association (MHA), based in Jefferson City, has launched a new web site.... -
New in-room TVs part of service excellence
As part of a three-year cultural initiative called Service Excellence, Norwalk (CT) Hospital is enacting a variety of programs to make patients more comfortable.