Hospice Management Advisor Archives – May 1, 2006
May 1, 2006
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Hospices need to adjust some practices to better serve heart failure patients
Many patients die of heart failure, but they need not die without hospice services, heart failure experts say. -
Ohio health care system is palliative care leader
Mount Carmel Health System in Columbus, OH, was one of the first health systems to recognize the national need for having palliative care integrated into the health care for heart failure and other patients. -
Using a social worker for admissions increases hospice's LOS, referrals
A Missouri hospice has discovered that it is cost-effective, efficient, and it improves length of stay (LOS) and referrals to have a social worker serve as an admissions coordinator. -
Shooting for the top 10%? Monitor results, implement best practices
While the parameters for pay for performance are not yet set, experts agree that monitoring and improving your performance in Home Health Compare will get you ready for the changes in the payment process. -
Customer service key to patient satisfaction
Anyone who works in retail knows that customer satisfaction is the key to repeat business, leading to a more successful financial future. -
Courtesy and smiles project good image
... home health managers should not assume that being caring and friendly always results in the best customer service, say experts interviewed by Hospital Home Health. -
Use of non-solicitation, non-compete agreements
Competition among providers for referrals can be fierce. Managers are increasingly concerned about employees and independent contractors who leave organizations and take patients with them.