Same-Day Surgery 2007-03-01

When you have a serious adverse event should you apologize, waive charges?

How would you like to drop the number of cases pending against your program by more than 60%? A full disclosure policy that includes apologizing to patients and waiving charges on a case-by-case basis has had a dramatic impact on the outpatient surgery program and other departments at University of Michigan Health System in Ann Arbor.

Weigh waiving charges after an adverse event

Should your program waive charges after a serious adverse event occurs? The Washington, DC-based Leapfrog Group and the Chicago-based Midwest Business Group on Health, both of which represent employers, have called on hospitals to take this stand.

Connect to physician offices through Internet

Coordinating operating rooms, surgical equipment, and staff to come up with a surgery schedule that has no cancellations, few delays, and happy surgeons is a challenge.

Sutures used to treat acid reflux disease

There are plenty of medications from which to choose for patients with acid reflux disease, but the medications don't work for all patients, while other patients want to eliminate the need to take daily medication.

Age, gender, culture are key competencies

Does your competency assessment program address age-, cultural-, and gender-specific competencies? Does your program address management and administrative issues?

Same-Day Surgery Manager: Comments on anesthesia and finding good staff

Statement: I heard you speak in Dallas a couple of months ago, and you said that anesthesia can help to make or break a surgical environment. I still am offended by that remark.

Physicians own all or part of 95% of ASCs

A survey of freestanding ambulatory surgery centers by the American Association of Ambulatory Surgery Centers (AAASC) examined ASC ownership trends between 2004 and 2006.

Plan to attend medical error audio conference

Intense feelings of anxiety and humiliation, not to mention fears of being sued or professionally censured, are extremely common. Not surprisingly, the appearances of defensive and self-protective strategies that urge concealment are common as well.

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Same-Day Surgery – March 1, 2007

March 1, 2007