Same-Day Surgery – August 1, 2010
August 1, 2010
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Are staff stealing your supplies and selling them on the Internet?
Surgical blades, a surgical camera, and laparoscopes disappear over two years from a hospital. The culprit? A nurse who admitted to stealing more than $300,000 worth of medical equipment and supplies from the hospital and reselling them over the Internet. -
Ranking 95th percentile in patient satisfaction
Hamilton Ambulatory Surgery Center in Dalton, GA, has received the Summit Award from Press Ganey Associates for the fourth year in a row. -
Same-Day Surgery Manager: Managing patients' time — Fair to make them wait?
I go through 400-500 patient satisfaction surveys per month. Like you, I am relatively busy just getting through life, but these are 400 to 500 patients and their family taking time out of their lives to tell me how we are doing as a business. Regardless of what you might think, health care in 2010 is a business! -
Steps to determine validity of vendor
[Editor's note: This is the second part of a two-part series in avoiding liability in contracting. In last month's issue we told you about how you can end up contracting with the wrong company and what your liability can be. In this issue, we give you specific steps to take to investigate vendors, and we offer a list of items to watch for in the contract. We also discuss accreditation requirements.]