Hospital Peer Review – November 1, 2016
November 1, 2016
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Patient Satisfaction vs. Quality Scores: What They Really Mean
Hospitals are in constant pursuit of both quality and patient satisfaction, and it is easy to assume that good marks in one will mean good marks in the other. That often is not the case, however, and hospital quality leaders must be careful not to assume correlation.
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Research Shows Disparity with Quality, Satisfaction
The correlation between patient satisfaction scores, publicly available ratings, and clinical outcomes has been studied by many researchers, but they do not come to a consensus. Some say there is a positive correlation, while others say no.
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Include Patients, Family in Reporting Patient Safety Events
Hospital leaders are realizing that in the push to improve patient safety and quality of care, some valuable input is being overlooked. Patients and family members have not been involved in any formal way at most hospitals, and there is now reason to think that should change.
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Lessons Learned from Patient Safety Hotline
The Health Care Safety Hotline project yielded lessons about how the details of a website can influence participation and the quality of information submitted, says Jeffrey Brady, MD, MPH, rear admiral in the U.S. Public Health Service, and director of AHRQ’s Center for Quality Improvement and Patient Safety.
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Hospital Tries Reporting Project, but Few Takers
Efforts to include patients and family members in reporting safety issues don’t always work, as the staff at Dana-Farber Cancer Institute in Boston recently discovered.
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Nurses’ Project Improves Handoffs
A nursing initiative to improve patient handoffs began by addressing the root cause of poor transitions from the ED to the ICUs: The nurses didn’t know each other very well, and weren’t concerned with how their actions affected their counterparts on the other unit.
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Survey and Checklist Help Improve Handoffs
To kick off their project to improve handoffs at South Shore Hospital in South Weymouth, MA, Lisa Nolan, RN, AD, a nurse in the surgical ICU, and ED nurse Nicole Howley, RN, BSN, began with a survey to help them find the root causes of poor handoffs.
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Nearly All Wrong-Patient Errors Preventable
Most, and possibly all wrong-patient errors are preventable, according to a recent report from ECRI Institute PSO in Plymouth Meeting, PA.