Hospital Peer Review – December 1, 2009
December 1, 2009
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Are you on board with The Joint Commission's FPPE/OPPE requirements?
She presents on the topic all the time because, she says, it's a tough one for hospitals time- and data-intensive. -
A new look at the hospital patient grievance process
In 1999, the Centers for Medicare & Medicaid Services (CMS) established a hospital Patient's Rights' Condition of Participation (CoP). -
Complaint or grievance, you better have a policy
Another committee? This doesn't have to be a frustrating item on your to-do list. -
TJC's take on patient complaints
According to The Joint Commission's John Herringer, associate director, standards interpretation group, its policy on patient "complaints" has not really changed. -
TJC's Medicare condition-level follow-up survey
The Joint Commission has acknowledged confusion in the field between its Medicare condition-level follow-up survey and conditional accreditation status and is considering changing the names to make the distinction clearer. -
Preparing for your 2010 survey? Here's some tips
As far as its 2010 accreditation standards, The Joint Commission told Hospital Peer Review, there are not many changes. But that doesn't mean there's nothing for you to do, says Ode Keil, MS, MBA, president of Ode Keil Consulting Group. -
Patient Satisfaction Planner: Patient-centric care decreases ED visits
A combination of face-to-face and telephonic case management has resulted in high patient satisfaction ratings and a significant decrease in health care utilization for patients with complex medical needs. -
Patient Satisfaction Planner: Patient satisfaction upon discharge improved
When hospitalists use discharge communication software, patients and the outpatient doctors who carry out the care have better perceptions of the quality of the discharge process, according to new research published in the August issue of the Journal of Hospital Medicine. -
Patient Satisfaction Planner: Patient satisfaction is a best practice
If ED physicians and nurses could choose only one strategy for avoiding lawsuits, it should be to keep patient satisfaction levels high, say several experts.