Hospital Peer Review – December 1, 2010
December 1, 2010
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For most, the EOC 'tracer' breeds fear; follow these tips to be prepared
If the thought of The Joint Commission surveying you on your environment of care or building safety makes you squirm, you're not the only one. And there's good reason. -
Look out for these to prepare for EOC tracer
Clutter. It's a huge problem. "It's probably the second most scored standard," says Kurt Patton, MS, RPh, CEO of Patton Healthcare Consulting in Glendale, AZ, and former executive director of accreditation services at The Joint Commission. -
What do you do after multiple adverse events?
After one patient death in 2009, an error with an adult patient this year, followed by two patient deaths, Seattle Children's Hospital has been in a lot of discussions with not only the state's department of health and The Joint Commission, but the media and its staff as well. -
Educating ED staff to care for psych patients
In its latest sentinel event alert, issued Nov. 17, The Joint Commission calls attentions to preventing suicide risks in the emergency department and medical/surgical unit and recommends educating clinicians, noting that many of these suicides are committed by patients who had no prior psychiatric history. -
Credentialing & Privileging: Establishing criteria for privileging practitioners
In the first part of this four-part series, we introduced the four basic elements of clinical privileging: -
Patient Satisfaction Planner: Use patient satisfaction data for improvement
If you're not using your patient satisfaction data to develop process improvement projects, you're missing a chance to improve patient care, says Quint Studer, CEO of Studer Group, a health care consulting firm based in Gulf Breeze, FL. -
Patient Satisfaction Planner: Keep patients satisfied, even if waits are long
While you wish that no patient ever had to wait in any registration area, that's not realistic due to patient volumes and other factors beyond the control of your department.