Hospital Peer Review – June 1, 2008
June 1, 2008
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Do your root cause analyses fail to improve safety? Take these steps
Finding someone usually a nurse to blame without looking at the underlying reasons an error was made. Failing to involve hospital leaders in fixing serious systemic problems. Changing a policy or educating staff without addressing necessary process changes. -
Common mistakes made during root cause analyses
Here are common mistakes made by organizations performing root cause analyses (RCA), with solutions offered by Claire Davis, vice president of quality at Norwalk (CT) Hospital: -
What if physicians don't believe your quality data?
Have you ever presented physicians with carefully analyzed data to demonstrate areas in need of improvement and then discover that your findings are disputed? -
Patient Satisfaction Planner: New care model transforms facility
ThedaCare's Appleton (WI) Medical Center has cut its average length of stay by 20% and improved quality, safety, and patient satisfaction by transforming the way it provides care. -
Patient Satisfaction Planner: Radiology lab speeds throughput with Six Sigma
The radiology lab at Newton-Wellesley Hospital in the Boston area has nearly cut the wait time for patients in half through the implementation of a Six Sigma process improvement initiative. What's more, the program has also saved the department more than $700,000 with increased efficiency. -
Patient Satisfaction Planner: Registration time shrinking with use of check-in kiosks
Patients at the Medical Center of Central Georgia (MCCG) in Macon "are responding very well" to the use of check-in kiosks, which have led to dramatic reductions in the amount of time they spend being registered and waiting for service, says Jane Gray, CPA, FACHE, FABC, assistant vice president for patient business services. -
Almost 50% of docs don't know how to report errors
Two-thirds of physicians say they are willing to report errors, but most don't actually do it, according to a new study. -
Florida hospital cuts failed pediatric sedation rate 98%
During an October 2003 survey conducted at Fort Lauderdale, FL-based Broward General Medical Center by The Joint Commission, surveyors recommended improvements with the organization's pediatric sedation process. -
Christiana slashes sepsis mortality rate
In a campaign that earned it the prestigious Ernest Amory Codman Award from The Joint Commission, Christiana Care Health Services of Wilmington, DE, reduced the mortality rate for patients with severe sepsis from 61.7% to 30.2% by addressing three major areas of sepsis care: identification of patients with sepsis, resuscitation strategies, and ICU management.