Hospital Peer Review – September 1, 1999

September 1, 1999

• OIG report spurs JCAHO changes in accreditation surveys, oversight

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• Report may focus your next quality studies

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• FDA releases Y2K list of critical medical devices

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• Plans form the basis for many of your PI activities

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• HHS warns providers against ‘gainsharing

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• Annual Compliance Institute comprehensive for all

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• Bedrails don’t prevent falls

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• SourceKit

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• Customer service training boosts survey ratings

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• This telephone survey validated CS training

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• Keep pediatric patients happy and informed

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• Don't overlook employees in patient satisfaction

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