Hospital Peer Review – May 1, 2007
May 1, 2007
View Issues
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Are conflicts and disruptive behavior putting patients at risk at your hospital?
Rude remarks, intimidated staff, unresolved conflicts between leaders, and abusive behavior your organization will need to have effective processes in place to address all of these scenarios. -
A physician's disruptive behavior goes unresolved
A hospital CEO received three occurrence reports from a charge nurse on labor and delivery about several problems involving the same physician. Nurses reported feeling intimidated, hurried, and made to feel incompetent due to being berated, sometimes in front of the patient. -
Database compares safety culture survey results
Currently, 382 hospitals have submitted data to the Agency for Healthcare Research and Quality (AHRQ)'s Hospital Survey on Patient Safety Culture's comparative database. This new database serves as a central repository for data so hospitals can compare their safety culture survey results, and includes data from all participating hospitals, with 108,621 individual respondents. -
The Quality - Cost Connection: Tips to make your hospital patient-friendly environment
What can possibly be more frustrating than walking into a hospital and being treated poorly? -
Surveyors: Handoff process is "best they've ever seen"
At Anaheim Memorial Medical Center, a 224-bed acute care hospital in Orange County, CA, surveyors from The Joint Commission were so impressed with the handoff communication process for perioperative services, they asked for a sample of the hospital's tool.