Hospital Case Management – March 1, 2018
March 1, 2018
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Case Managers Are Aging, But Who Will Take Their Place?
Hospital case managers are being asked to take on a bigger, more important role — but, in many cases, staff is not increasing, leading to high caseloads, low morale, and burnout.
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It Takes Data to Convince the C-suite to Add Staff
In many hospitals, senior management does not understand the importance of the case management role until the hospital is audited and penalties are assessed. To justify adding staff, case management leaders must speak a language that the C-suite understands, and that is finance.
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Know What to Look for Before Hiring New Staff
One of the biggest challenges case management directors face is balancing the need to fill the vacancy quickly with the importance of hiring the right person. Before starting the hiring process, case management leadership should look at the current staff’s characteristics and list the skills the ideal candidate should possess.
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Get Input From Staff About Team Member Candidates
The most effective way to choose a new employee who will fit in with the current team is to give the team a chance to interview the candidates and provide input.
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What Makes a Good Case Manager? Look Beyond the Résumé
The skills that make a good case manager are not necessarily those you find on a résumé. Look for people with a passion for giving, nurturing, and caring for people.
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There’s No Such Thing as an Instantly Prepared Case Manager
It often take six months to a year for a new case manager to feel comfortable in the role. That’s why case management departments must develop a formal training and educational program for new hires, according to case management experts.
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Increase Job Satisfaction by Making Staff Feel Appreciated
Retaining experienced staff should be a focus of every case management department. The secret to keeping experienced staff on the job is to make them feel appreciated and give them the tools they need to be successful, according to long-time case managers.
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CMS Announces Voluntary Bundled Payment Program
Continuing its move toward basing reimbursement on quality, the Centers for Medicare & Medicaid Services announced a new voluntary bundled payment model that starts Oct. 1 and ties payment to participants’ performance on quality measures.
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Compliance Measures for the Case Manager’s Daily Practice — Part 2
Last month, we reviewed the Medicare Conditions of Participation for Utilization Review and how they affect the role of the case manager. This month, we will discuss the Conditions of Participation for Discharge Planning.