Hospital Case Management – April 1, 2005
April 1, 2005
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‘Culture Clues’ help staff understand their diverse patients and families
Before clinical staff at the University of Washington Medical Center in Seattle provide care to a patient from another culture, they consult the hospitals Culture Clues, one-page laminated sheets with key points about a particular culture and how its members generally perceive health care. -
End-of-life issues may be most difficult for DP staff
At Medical City Dallas Hospital, case managers and social workers tailor their discharge planning and education around the patient and familys cultural beliefs, particularly when end-of-life issues are involved. -
CMs and interpreters start DP at admission
By using the hospitals on-site interpreters when they make assessments of patients who dont speak English, case managers at Boston Medical Center are able to start the discharge plan early in the stay and identify resources in the community that provide services for people of different religions and ethnic backgrounds. -
Is your falls prevention program getting results?
To comply with the Joint Commission on Accreditation of Healthcare Organizations new National Patient Safety Goal to reduce the risk of patient harm resulting from falls, you must assess and periodically reassess each patients risk of falling including the potential risk associated with the patients medication regimen and take action to address any identified risks. -
Critical Path Network: Create a paper trail to improve teaching, communication
In an effort to spur documentation, standardize teaching, and ensure patients will be ready for a safe discharge, many institutions utilize checklists, guidelines, and teaching plans. However, the implementation of these tools doesnt necessarily guarantee the desired result will be achieved. -
Critical Path Network: Attracting diverse patients is part of a strategic plan
When the Greenville (SC) Hospital System realized it was serving a growing population that didnt speak English, the four-hospital system launched a diversity initiative that not only helps staff understand the multicultural patients it treats but has the goal of making the hospitals the health care providers of choice among the citys immigrant population. -
Discharge Planning Advisor: New system streamlines patient throughput
A patient readiness scoring system that arose out of the tragedy of 9/11 has served as an effective way to address throughput, as well as an emergency preparedness tool, says Dee Page, RN, director of case management for Virtua Memorial Hospital of Burlington County in Mount Holly, NJ. -
Discharge Planning Advisor: Is it redundant to have DPs in addition to CMs?
Are the terms discharge planning and case management interchangeable, or are they distinct, and is there a place for both in todays health care environment? -
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